Personal Data Protection Policy
In Prima Hotels we prioritize your privacy and are committed to ensuring the security, integrity, and confidentiality of the personal data you share with us. To this end, we are updating our personal data protection policy to comply with the requirements of the current legal framework.
With this personal data protection policy, we would like to inform you of the characteristics of the progressing of the personal data you provide to us through the website www.primahotels.gr.
Data Controller
The company with the name "PrimaHotelsIKE" and the distinctive title "PrimaHotels”, which has its registered office at 62, Kifisias Avenue, Athens, Attica, is the controller of the processing of the personal data of visitors to the website www.primahotels.gr,which it manages.
The communication with PrimaHotelsis achieved by sending e-mail to the address info@primahotels.gr.
Data Protection Officer
The company named 'TOTAL HOSPITALITY LP' with the distinctive title 'TOTAL HOSPITALITY,' registered at 11 Gyzi Nikolaou Street, Athens, Attica, acts as the Data Protection Officer (DPO) for the processing of personal data of visitors to the website www.primahotels.gr, which is managed by PrimaHotels.
Categories of personal data
In PrimaHotelswe may collect through this website the following categories of personal data of its visitors:
🗸 When making accommodation reservations in one of the hotels hosted on this website, PrimaHotelsmay collect the customers’ personal information (first name, surname, identity card or passport number, date of birth, nationality), contact details (telephone number, e-mail address), payment details (credit or debit card or prepaid card details), information about the stay (arrival date and departure date, information about preferences in goods and services, information about the customer's preferences and preferences in the hotel).
🗸 When browsingthis website, PrimaHotelsmay collect the visitors’ technical information (IP address, information about the type of program and technology used to access the website).
🗸 In PrimaHotelsmay process the contact information (phone number, email address) of the visitors who subscribe to the newsletter of this website. Furthermore, PrimaHotelsmay process any other information that visitors to this website may wish to share with us, in order to better inform them about the accommodation services provided.
Purposes and legal basis for the processing
In Prima Hotels we process the above categories of personal data in order to fulfil the following processing purposes, based on the following legal basis for processing:
🗸 Prima Hotels processes the personal data that visitors enter in the reservations field, in order to make a reservation in their name for accommodation in one of hotels hosted on this website and, ultimately, to provide them with tourist and hotel services. The legal basis for the above processing is the execution of the hotel contract between the customer who makes the reservation through this website and the hotel business in question.
🗸 Prima Hotels processes the visitors' personal data related to their visit to this website, in order to better understand their preferences and improve the services provided through this website. The legal basis for the above processing is the consent of the website visitors, which concerns the activation of cookies and is provided by their positive action.
🗸 Prima Hotels processes the personal data of visitors who subscribe to the website's newsletter in order to send informative, advertising and promotional material in relation to the hotels hosted on this website and the tourism and hotel services provided by them, as well as for research purposes. The legal basis for the above processing is the consent of the visitors, which is provided through the completion of the data necessary to subscribe to the newsletter. With regard to research purposes, we may contact you to invite you to participate in a survey or to fill in a questionnaire on the quality of the services of the hotels hosted on this website and your level of satisfaction with your stay in one of them.
🗸 Prima Hotels may process personal data of website visitors in order to comply with its obligations imposed by law or by a court order or decision of an administrative authority.
Recipients of the personal data Recipients of your personal data
In Prima Hotels we guarantee that your personal data will under no circumstances be processed without one of the legal basis for processing. All staff members are committed, by signing a confidentiality agreement, to comply with the obligations under Regulation (EU) 2016/679 and relevant national legislation, as applicablePrimaHotelsmay disclose or transfer your personal data to the following categories of recipients, under the conditions set out below:
🗸 To its partners, in the context of our contractual relationships and for the fulfilment of specific purposes set out in the relevant contractual documents, in particular to the hotel businesses hosted on this website. In any case, Prima Hotels ensures that all its partners comply with the legislation on the protection of personal data and take all appropriate and suitable measures to ensure the confidentiality, integrity and availability of your data.
🗸 To judicial or administrative authorities, in compliance with an obligation arising from the law or from a judicial decision or from a decision of an administrative authority.
In Prima Hotels we can share, over this Website, content on social media channels, including, but not limited to, Facebook, Twitter, Instagram and LinkedIn. We guarantee that all the data displayed on the abovementioned channels and pages have been anonymized.
Transfer of the personal data to a third country
In Prima Hotels we do not transfer or intend to transfer personal data of visitors to this website to third countries or international organizations.
Retention period for the personal data
In Prima Hotels we store your personal data for the period of time strictly necessary to achieve the processing purposes for which the data were collected in the first place. Prima Hotels may store your personal data for longer than it is strictly necessary, solely for statistical purposes.
Rights
In Prima Hotels we guarantee the full exercise of the rights provided for in Regulation (EU) 2016/679 and the relevant national legislation, as applicable from time to time. You have the right to:
🗸 To withdraw your consent for processing operations based on it. In this regard, you are entitled to withdraw your consent at any time to the processing of the data you have entered in order to receive informative and promotional messages via the newsletter of this website.
🗸 To obtain information as to whether personal data that concern you are being processed and, where that is the case, access to your personal data and the relevant information set out in Article 15 (1) of (EU) Regulation 2016/679.
🗸 To request the update of incomplete or inaccurate personal data that concern you.
🗸 To request the complete and permanent erasure of your personal data from our records.
🗸 To request the restriction of processing of your personal data, given that the requirements set out in Article 18 of (EU) Regulation 2016/679 are met.
🗸 To receive your personal data in a structured, commonly used and machine – readable format.
🗸 To request the transmit of your personal data to another Data Controller.
🗸 To lodge a complaint with the Hellenic Data Protection Authorityhttps://www.dpa.gr/en).https://www.dpa.gr/en).
In Prima Hotels we guarantee to satisfy your requests, free of charge, without any undue delay and, in any event, within one (1) month of receipt of the request. We shall extend this period by two (2) further months, where necessary, taking into account the complexity and the number of the requests.
Links to other Websites
In Prima Hotels we shall not be liable in relation to any damage or loss caused when visitors to this website are transferred to other websites through links that may be contained in it. This policy does not include information about the personal data protection and cookies policies of these websites
Contact In order to exercise the aforementioned rights, to express any question or complaint and to evaluate this policy, please contact our Data Protection Officer at the email address dpo@primahotels.gr.
Modification of the Policy
This Personal Data Protection Policy may be modified in the future. Any change or addition will be displayed in this website, in order to always keep you up to date on how we process and protect your personal data. No change to this policy shall be applied before being notified to you.